By November, paper tickets and monthly passes will be gone. But HSR will continue to accept paper tickets already purchased until Dec. Residents 80 years and up will receive a one-time free Presto Card when they obtain their Golden Age pass for unlimited free transit in Hamilton.
The city is also making a special purpose ticket for social agencies and school boards. A monthly pass can be loaded onto Presto which will allow unlimited travel on any HSR buses for one calendar month.
Different fare methods in Hamilton, including paper pass, tickets and Presto Presto can also be loaded with a dollar value which can be redeemed for single trips, much the same as using cash or a bus ticket.
Transfer time for fares paid with Presto are the same as paper tickets and cash at two hours. Topping up your card, or buying a new monthly pass on the same card, is not subject to an additional fee. Once your card is registered on the Presto website you can set your card to auto-refill so you will never be without your bus fare.
At a predetermined level you set, your card will top up. This can be set to a credit card or with pre-authorized debit from a bank account. Another great feature of the Presto card is the security feature for lost or stolen cards. Please ensure that your Multi-Ride Ticket remains in good condition; avoid smearing, folding, scratching, grinding, exposure to high temperatures, and twisting.
In the event that a card is damaged and cannot be read, THSRC shall bar the customer from boarding and no refund shall be made. During the ticket inspection process, If the registered cardholder's name or photo on the card is discovered to be defaced and cannot be identified, passengers shall be requested to exchange for a new one at the station ticket window.
Passengers who refuse to exchange for a new card must pay the fare payable plus an additional penalty in accordance with THSRC regulations on traveling without a valid ticket.
A Multi-Ride Ticket may only be used by the registered cardholder and may not be loaned, transferred, or otherwise provided for use by a third-party. The Multi-Ride Ticket will also be immediately confiscated, and all associated losses shall be borne by the registered cardholder. The actual fare paid for one Multi-Ride Ticket journey refers to the average cost per ride of the Multi-Ride Ticket fare.
The amount of refund will be rounded down to the nearest integer. In the event of an interruption, delay of the operation or air conditioner failure on the train, and where the passenger is entitled to a refund as a result thereof, the registered cardholder shall receive a refund based on the actual fare paid for one Multi-Ride Ticket journey according to the following regulations.
To obtain a refund, the registered cardholder must present in person with the original card within one year of the affected ride at any THSR station ticket window.
No service charge shall apply; however, refund requests made after the deadline shall not be accepted. Free transportation back to the origin station and refund of the actual fare paid for one Multi-Ride Ticket journey without service charge. The foregoing registered cardholder may apply for refund of the actual fare paid for one Multi-Ride Ticket journey of the untaken section without service charge.
When any train is delayed, the registered cardholder who stops the journey at the origin station after passed the ticket gate may apply for refund of the actual fare paid for one Multi-Ride Ticket journey without service charge.
When the delay is more than sixty 60 minutes, the registered cardholder shall be refunded with the full actual fare paid for one Multi-Ride Ticket journey. In the event of natural disasters, accidents or other force majeure events, the compensation shall be limited to the necessary expenses by the registered cardholder arising out of such delay.
If the registered cardholder's trip is interrupted due to sickness or injury, the registered cardholder may request a refund of the untaken section within one year at any THSR station by presenting medical certificate.
The registered cardholder agrees to provide basic personal information to THSRC in order to enable THSRC to conduct services including, but not limited to, offering information services, statistical and market analysis. In order to protect the registered cardholder's personal data and privacy, THSRC shall not provide, lend, or sell the registered cardholder's personal information to any third party that is unrelated to the transaction or service, unless the registered cardholder agrees or if it is required by law, or THSRC believes in good faith that it is required under applicable law to disclose such information.
Certain personal information of the registered cardholder may be stored or printed on the Multi-Ride Ticket. Once you receive your replacement card, you can transfer your previous card and account details on prestocard. Exchange students will not see a charge on their account as the student pays tuition through their home institution. If there is a problem contact the Student Accounts office via email at studacct mcmaster.
Part-time students with disabilities can apply to become MSU students. This application must be approved and processed in order for the student to appear in the HSR Bus pass file. If the student has not been assessed the fee but feel they are eligible to receive a HSR pass see above they should also email the Student Accounts office at studacct mcmaster.
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